At Zoya Venture, we strive to provide transparent and professional real estate services to all our clients. This Payment and Refund Policy outlines the terms related to payments, deposits, fees, cancellations, and refunds associated with our services and property-related transactions.

Payments

Clients may be required to make payments for property reservations, consultation services, brokerage services, listings, administrative fees, or other real estate-related services offered through our platform.

All payments must be made using approved payment methods provided by Zoya Venture. By submitting payment information, you confirm that you are authorized to use the selected payment method and agree to pay all applicable charges.

Payments must be completed within the specified timeframe communicated during the transaction process. Failure to complete payments may result in delays, cancellation of services, or loss of reservation rights.

Property Reservations and Deposits

Certain properties may require reservation fees or deposits to secure availability. These deposits may be subject to specific terms outlined in the agreement or contract associated with the property transaction.

Reservation deposits may be:

• Fully refundable
• Partially refundable
• Non-refundable

depending on the terms agreed upon at the time of booking or reservation.

Clients are encouraged to carefully review all agreements before making payments.

Service Fees

Zoya Venture may charge service fees for:

• Property consultations
• Brokerage or agency services
• Property marketing and advertising
• Documentation assistance
• Administrative processing

All applicable fees will be clearly communicated before payment is requested.

Refund Eligibility

Refund requests are reviewed on a case-by-case basis and may depend on:

• The type of service purchased
• Contractual obligations
• Property reservation terms
• Cancellation timing
• Work already completed

Refunds may not be available for:

• Completed consultation services
• Administrative or processing fees
• Successfully delivered marketing services
• Non-refundable deposits or reservation fees
• Delays caused by third-party entities or government processes

Cancellation Policy

Clients wishing to cancel a service or reservation must notify Zoya Venture in writing as soon as possible. Cancellation requests submitted after contractual deadlines may not qualify for refunds.

If a transaction or project is canceled before work has substantially begun, partial or full refunds may be considered at our discretion.

Processing of Refunds

Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on the payment provider, bank processing schedules, or financial institutions.

Zoya Venture is not responsible for delays caused by third-party payment processors or banking systems.

Chargebacks and Payment Disputes

Clients are encouraged to contact us directly to resolve any payment concerns before initiating chargebacks or disputes with financial institutions. Unauthorized chargebacks may result in suspension of services or legal action where applicable.

Changes to This Policy

Zoya Venture reserves the right to update or modify this Payment and Refund Policy at any time without prior notice. Updated versions will be posted on our website and become effective immediately upon publication.

Contact Information

If you have questions regarding payments, cancellations, or refunds, please contact us:

Zoya Venture
Phone Number: (234) 567-8912
Email Address: zoyaventure15@gmail.com
Address: Iris Bay – Business Bay – Dubai Office #2204 UAE